LD Maintenance and Support
Need help Maintenance your LearDash? We’ve got your back.
Never worry about your LearnDash website again
We team ready to handle all your websites support, hosting issues, updating, and maintenance needs,
and one adviser-type role to help guide you along the way, assisting with any questions that may arise.
Managed Updates
When a new version of LearnDash is launched we’ll clone site test it fully before pushing it to production.
24/7 Maintenance
We constantly maintain your site so you get to focus on your business.
Expert Support
We’re LearnDash experts that offer best-in-class support. Get up to the minute support. Need more? Request a call.
Relax
Let our experts worry about your website so you can focus on your business or school.
Easily Amused Monthly Services
This service is set up to handle all your websites support, hosting issues, updating, and maintenance needs; along with an adviser-type role to help guide you along the way, assisting with any questions that may arise.
Besides this maintenance and support, you also gain access to the full power of the development team as needed.
Real-time support (no downtime) and website edits/improvements are not included in this monthly plan. We can work hourly as needed. This plan contains, at a minimum, 2 scheduled maintenance services per month plus any security patches as needed. It also includes any scheduled edits or scheduled troubleshooting taking up to 30 minutes of time. Anything that shows up that is not covered under active development if there is still time remaining, and more.
We provide a 24-hour ticket system access, project management software access, and support.
Membership Features:
- Onboarding
- Access to Some Licensed and Tested Premium Plugins with support.
- Assigned Account Manager “Easily Amused”
- Scheduled Monthly call to Touch Base
- Provide 24- hour helpdesk support for LMS, and related software issues, to EA staff;
- Project Management / Backlog Tracking
- And More…
Maintenance and Support
What kind of service can our LearnDash experts do for you? A lot, as it turns out.
Managed Hosting Support
Hosting itself is not included in the current plan; however, all our features still apply. Easily Amused’s client’s sites benefit greatly in terms of performance and reliability.
Monthly Site Maintenance
Bi-weekly, we log into your site to ensure everything is running correctly and is up to date. Security updates happen as soon as we can, once we are notified.
Ongoing Maintenance & Security Tasks
A tremendous benefit of working with Easily Amused is our hands-on maintenance and support. We will handle all the updates, backups, uptime monitoring, and security threats.
Scheduled Support & Troubleshooting
Our support service ensures that your site is up and running. We take care of your site’s day-to-day needs, as well as any issues that arise; and with our monitoring systems, we are alerted the moment anything ever happens.
Frequently Asked Questions
Work may be determined as ‘outside of plan scope’ at any time by Easily Amused based on the initial
request specifications or after 30 minutes of troubleshooting or investigation.
What’s your operating hours for communication?
Easily Amused’s operating hours are between 10 am and 6 pm EST, Mon-Fri with limited check-ins on the weekend and holidays for now. As we grow, we will have extended support hours. However, we can make any scheduled meeting time work for your team.
How your Response Policy works?
During business hours we often provide a 4-hour response time to initial standard requests. You will find that our typical response time is much faster.
Your time is important to us. Because the realm of supporting all your needs is varied and vast, we may require some time to research or review to ensure that we are making forward progress with each communication.
How can I contact your to find out more information?
Asana is the primary mode of communication with your Easily Amused team on active development topics, but email can also be used as needed.
You can contact anyone in the Easily Amused team at any time using support@easilyamusedinc.com. We use a shared inbox to increase visibility. Using private team emails or bypassing this inbox may result in a delay in replies, work completion, or loss of critical information that you send via private channels. Billing-specific inquiries can be sent to billing@easilyamusedinc.com. Office Phone: (407) 278-5498.
Current Pricing: Support & Maintenance
This section will review our current pricing. We are going to extend to you your grandfathered rate on sprints for this project. We can lock in your rates for all other services for a year. These sprint prices will not extend past this project or beyond approved additional work included in this project only.
PLEASE DO NOT SHARE OUR RATES OR YOUR RATES WITH ANYONE NOT INVOLVED IN THIS PROJECT.
Basic Support
This is about 6 hours a month of support and updates for a single site and does not include hosting. Time does not roll over.
$550 /Site/Mo
Advanced Support
This has everything as the basic S&M plan plus a couple more hours devoted to making sure all your site’s added functionality is always working. This plan is recommended for sites that are more complex.
$700+ /Site/Mo
Managed Hosting
This is really a straight passthrough expense. Overages may apply based on traffic levels. We currently host primarily with Pantheon or WP Engine if a multisite is needed.
$150+/Site/Mo
On-Call Support
Real-time support, we will make sure we have a staff member on call 24 hours a week at whatever time your team would require. This does not mean they are working only on your tasks, more including the ability to call or email someone and expect an almost immediate response.
Starting $5000/Mo+S&M
Pricing Plans
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Essential LearnDash Monthly
$550 /Monthly
- Everything you need for your LearnDash website
- Managed LearnDash Updates
- LearnDash Support
- Performance Reviews (Boost your site speed!)
- LearnDash Consulting
- LearnDash Maintenance
Access to all our eLearning WordPress Plugins For LearnDash
Essential LearnDash Yearly
$5,500 /Montly
- Everything you need for your LearnDash website with 2 months free when paid yearly.
- Managed LearnDash Updates
- LearnDash Support
- Performance Reviews (Boost your site speed!)
- LearnDash Consulting
- LearnDash Maintenance