How do I get plugin updates?

You will get update notifications in your WordPress dashboard where you can download the latest updates. We DO NOT recommend having plugins set to automatically update. Click <a href="https://honorswp.com/docs/installation/updating-our-plugin/" target="_blank" rel="noreferrer noopener">here</a> for steps on how to update our plugins.

How do I install the plugins?

Refer to our <a href="https://honorswp.com/docs/" target="_blank" rel="noreferrer noopener">Documentation Page</a> for instructions.

Honors WP

Support

How Can We Help?

Get started with answers on demand by viewing our extensive documentation, videos, & tutorials.
Have a question we haven’t answered here? Drop into our Community Forums and reach out to fellow members.

Documentation

All of our products have their own extensive documentation section, with thorough instructions on installation and general use.

Community Forums

Join a growing community of LMS users where you can get your questions answered and have open discussions with others.

Resources

Our on-demand expert resources include blog posts, courses, tutorials, getting started guides, and webinars.

Still need help? Open a Ticket

Frequently Asked Questions

How long is my license valid for?

Your license is valid for one year from the date of purchase and you will receive updates and support when needed. After the first year, your license will renew through recurring payments or you may choose to cancel. Upon cancellation, you can still use the plugins and templates you chose, but you won’t receive future updates or ongoing support.

How do I get plugin updates?

You will get update notifications in your WordPress dashboard where you can download the latest updates. We DO NOT recommend having plugins set to automatically update. Click here for steps on how to update our plugins.

How do I install the plugins?

Refer to our Documentation Page for instructions.

Why am I seeing a blank screen in the back end?

Make sure you are using PHP 5.6 or higher.

What are your support hours?

Our support team is available from 10 am – 6 pm Monday – Friday (EDT – 4). You will get the fastest response and resolution during our support hours. Support tickets submitted after 9 pm on Fridays may get a delayed response.

More FAQ

Submit a Support Ticket

Support is for users with active license keys only. We also recommend checking the documentation and forums first before opening a support ticket.

To help our development team best troubleshoot your issue, please provide the following information in the message section below:

A test login (admin) we can use on a staging site.
The URL where the issue is occurring.
FTP/SFTP credentials in the event the issue is code-related.

Honors WP Support Form

Name

First Last

Purchase Email(Required)

License Key

Subject

What's going on?

Screenshots, video recordings, etc.

Drop files here or

Max. file size: 50 MB.

If you could provide the LearnDash support system info txt file (if applicable), that would help our team troubleshoot faster.

Pre-Sales Questions

If you are not yet a member and you have questions, please use our contact form.

sales@honorswp.com
billing@honorswp.com
support@honorswp.com

Support Hours

Monday – Friday: 10 am-5 pm EST.
Saturday-Sunday: Closed (Limited Support)

We are also closed on all major North American and European Holidays.

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